If you are able to download the file and EndNote launches automatically,
but the citation doesn't get imported, reinstall the updater.
If you get the error 'File not Found' when downloading citations, clear your browser's cache,
quit and restart your browser, and attempt to download the citations again.
MAC ONLY: If you are able to download the file and EndNote launches automatically, but you get the error message "This file is incompatible with this version of EndNote",
make sure that the 'file type' (in the General instructions above) is set to TEXT.
If you are having other problems using EndNote, try reinstalling